Have identified learning problems and suggested ways forward

In my experience, the first criterion is purely superficial: satisfaction. When I come out of an interview and say to myself ‘oh, there’s something wrong’, that’s my first criterion. If we want to look more closely at the counselling, at a specific counselling session, it’s the fact that for each manifestation of a learning problem there was a reaction from the counsellor that was appropriate, in other words, that didn’t provide an answer but provided leads for answers. That’s the main idea, it’s not to have missed something, not to have missed for one reason or another a point that represents a problem for the learner and not to have identified it. That, for me, is a criterion of failure, of poor achievement.